Proven Results Across Industries

Driving loyalty, growth, and sustainable transformation worldwide

Ooredoo Group (Telecoms)
Challenge: Needed a group-wide CX transformation.
Approach: Designed and executed customer experience program.
Result: 30-point NPS improvement across subsidiaries.

Bupa Group (Healthcare)
Challenge: Enterprise lacked a cohesive CX strategy.
Approach: Interim Group CX Architect, defined global roadmap.
Result: Enterprise-wide CX transformation framework adopted.

Banco BV (Banking)
Challenge: Shift from B2B2C credit provider to retail bank.
Approach: Led CX-driven transformation, embedding loyalty.
Result: Successfully repositioned, fueling customer growth

Nextel (Telecoms)
Challenge: Declining market share and weak differentiation.
Approach: CX-led turnaround plan with market-focused agility.
Result: 50% churn reduction and market leading growth.

Colt Technology Services (B2B Networks)
Challenge: Low satisfaction in a crowded B2B market.
Approach: Full CX transformation and interaction model redesign.
Result: 38-point NPS improvement & stronger revenue potential.

DAZN (Media & Tech)
Challenge: Needed shift to customer-centric operations.
Approach: Built global CX strategy and transformation roadmap.
Result: Enabled customer-first model to support rapid scaling.