What I Do

Turning customer-first ambitions into measurable results

Customer Journey Transformation
empty road during golden hour
empty road during golden hour

I help organizations map, measure, and redesign customer journeys to eliminate friction and create experiences customers value.

white and black dice on brown wooden table
white and black dice on brown wooden table
A graph depicts decaying oscillations over time.
A graph depicts decaying oscillations over time.
a pile of rocks stacked on top of each other
a pile of rocks stacked on top of each other
milk chocolate in front of scattered chocolates
milk chocolate in front of scattered chocolates
CX Strategy and Roadmaps
Measurement and continuous improvement
Culture and capability alignment
Brand differentiation

I translate customer-first ambitions into actionable strategies and enterprise-wide roadmaps that connect directly to business performance.

I implement frameworks that track real customer pain points, reduce dissatisfaction, and drive measurable gains in loyalty & NPS.

I align internal culture and employee behaviors with the customer promise, ensuring CX becomes part of your organization’s DNA.

I help companies build branded, emotionally engaging experiences that create advocacy and turn customers into fans.

Explore case studies